Our reputation for shipping orders as quickly as possible is very important to Legacy Medical Sales, LLC. The following policies are designed to facilitate a smooth shipping process:
- All orders over $75.00 qualify for free standard shipping. Standard flat-rate shipping of $8.50 is charged on orders under $74.99
- Shipping is FREE only within the contiguous United States. All other U.S. locations (AK, HI, PR, AS, FM, GU, MH, MP, PW, VI) will have higher shipping rates.
- Saturdays, Sundays, and legal holidays are not considered shipping days.
- The address of a PO Box cannot be used to ship orders.
- Orders placed by 1pm EST are likely to ship the same day. Orders received after 1pm EST will ship the following business day.
- There are 15 distribution centers in the United States where Legacy Medical Sales distributes its products. The majority of items in stock will be shipped directly from us.
- It is possible for an item to be drop shipped directly from the manufacturer, which can cause a slight delay in shipping.
- Once your orders ships, you will receive an email with the tracking number, shipping currier and estimated delivery date.
- Special or custom item orders may take longer to ship out. There will be a notation on the product on our website. [Please note that special order items are final sale and, therefore, not returnable.]
- Orders may ship in multiple packages in order to expedite delivery. There will be no additional shipping charges.
- Orders are usually delivered within 1-2 business days but may take up to 7 days. Occasionally, items will be shipped from a different distribution center which may cause a brief delay in shipping.
- Customer Service can be reached at (800) 446-7310 for all expedited shipping requests.
- There may be an additional charge for expedited shipping depending on the shipping location. Depending on the specifics of the order, shipping charges will be calculated.
- Expedited shipping may not be available on weekends and holidays.
We will send you an email notification if an item is on backorder. Please ensure you provide us with a functioning email. You can then choose to continue to wait for the product, change the order to a compatible substitute if possible, or cancel the order. If we are unable to fill your order, you will be refunded completely.
We are fully committed to providing you with reliable and dependable service. Feel free to contact us with any questions or comments you may have.